Chat and Conferencing

Chat (Instant Messaging)

Google Talk

Cisco Jabber

Cisco Jabber offers secure collaboration with campus contacts.  It brings together instant messaging, presence, voice (dial numbers directly from your client), voicemail integration, desktop sharing, file transfer and conferencing all into a single client. Cisco Jabber can be used for Instant Messaging only or as part of a complete unified communications solution. http://go.ncsu.edu/ciscojabber

Video Conferencing

Google Hangouts

Google Hangouts video calls make it easy to connect and interact to get things done. With today’s update, to make it easier to connect with more people, we’re raising the participant limit for Hangouts video calls from 15 to 25 for Google Apps customers.

To help ensure a high quality experience on a variety of computers, only the 10 most active video call participants will have their video feeds visible at the bottom of the screen at any given time.

WolfMeeting (WebEx)

Communication Technologies (ComTech) is inviting university employees to participate in its WebEx pilot.  A full featured video conferencing application, WebEx allows users with a desktop, iPad or iPhone to collaborate, present and share content with anyone, anywhere via the Web. The pilot will run until Tuesday, Oct. 1.

To join the pilot, visit ComTech’s WebEx Pilot Request Form.

This pilot will allow you to schedule meetings with folks outside of campus. Anyone who’s been thinking about purchasing a WebEx license for themselves should give this a try first.

Skype

Polycom

IP Telephony

(you can also create ad hoc conf calls and group chats with Cisco Jabber client.  Also if you want to include this link for conference calling its up to you.  http://oit.ncsu.edu/unified-communications/audio-conference  or our main services site:  http://go.ncsu.edu/ucservices)

Voicemail to Email

Are you interested in receiving your NC State voicemail messages in your Google @ NC State email account? If your answer is yes, then you can request your voicemail messages be sent as email attachments (.WAV files) directly to your campus email address.

To request this service, log in to your NC State Google email account and then complete the Unified Communications Services Request Form. This form will allow you to choose to:

  • Receive your voicemail messages in both your voice mailbox and your email inbox
  • Receive voicemail only in your email inbox
  • Retain your current voicemail settings


Please keep in mind that the email message (containing the voicemail) will not be associated with the Message Waiting Indicator (MWI) light on your desk telephone, if applicable; therefore, checking voicemail via email will not extinguish your MWI light.

All voicemail received via email will be retained in accordance with the NC Public Records Law. For additional information on retention, see Office of General Counsel Public Records and the University Record Retention and Disposition Regulation. For additional information about this new service, send an email to oit_ct_uc@remedy.ncsu.edu.

Our voice mail system has the ability to send voice mail messages as .WAV files directly to your NC State Google email account. The email message will not be associated to the Message Waiting Indicator (MWI) light on your desk phone; therefore, checking voice mail via email will not extinguish your MWI light. This form will allow you to choose to receive your voice mail messages in both your voice mail box and your email inbox or choose to receive them only in your email inbox. You can also choose not to make any changes to how you currently listen to your voice mail. http://go.ncsu.edu/ucservices-request

Conferences

Station Controlled Conference

Allows an individual user to establish a conference call with up to 9 additional parties. The conference can be set up without going through an attendant or special operator. The user adds on parties as needed to build the conference. Your telephone number must have the conference feature programmed on the line. Call Customer service at 5-7099 option #3 for instructions on how to set up, add callers, and control the conference call.

Jan 2011 Update: This feature applies only to the old AT&T phone lines on campus which are almost obsolete now.

2055 EB2 Conference Room: You can use the phone in this room to conference in three locations. Call the first, then hit the “3 people” button on the phone. Now dial the next and once they pick up, hit the arrow button under the word “Join”. You can connect 3 lines in this manner. If you need more, see the Meet-Me option below. Room phone number is 919-515-2006.

3110 EB2 Conference Room: You can use the phone in this room to conference in three locations. Call the first, then hit the “3 people” button on the phone. Now dial the next and once they pick up, hit the arrow button under the word “Join”. You can connect 3 lines in this manner. If you need more, see the Meet-Me option below. Room phone number is 919-513-2130.

Operator Assisted Conference Call

On the day and time of the scheduled conference call, the campus operator will call the initiator of the conference call to inform them that the call is commencing. The operator will then proceed to contact and add attendees to the call from a list provided by the initiator.

To schedule a conference call, the initiator must provide 24 hours notice of the day and time that the call will take place and a list of names and phone numbers of the participants. In this type of conference calling, the initiator is paying for all long distance charges and must provide a valid Long Distance Authorization Code for the operator to use when placing the calls.

Contact the campus operator at 515-2011 for more details.

Meet-Me Conference

Up to 30 participants may conference by telephone via this capability. To establish a call, you must obtain a conference telephone number and time from the campus operator. When all participants call the assigned number at the designated time, they will join other callers already on the line. At least one of the participants must be located on campus, and a campus line must be the first to call into the conference number and “control” the conference. The first person that calls the conference number will hear continuous ringing until the next person calls into the conference number. When all parties are present, the call may be “locked” to keep other callers out, by depressing the receiver button (switch hook), “flash/tap”, or “transfer” button. In this type of conference calling, each caller is paying his/her own share of the call, as if dialing into the University to talk with an individual.

MeetMe Audio Bridges (IP Phones Only)

http://oit.ncsu.edu/unified-communications/meetme-audio-conference-bridge

new link: http://uc.comtech.ncsu.edu/bacs/meet-me-audio-conferencing/

Telepresence

(http://www.lib.ncsu.edu/node/2073)

Meeting Rooms

Collaboratory

ECE Meeting Rooms

3110

Polycom VSX5000
152.14.95.250

Hunt Library

http://www.lib.ncsu.edu/huntlibrary/reservearoom (get desc’s here)

If you’ve received a phone call from the IRS demanding payment, consider it a scam. If you’ve received a call purportedly from campus IT staff requesting your login credentials, it’s definitely a scam. Campus IT staff will never request that information from you for any reason.

Phone scams, like these, are on the rise on NC State campus, and the OIT Unified Communications (UC) team has developed a process to report and intercept these calls, says Matthew Domnick, UC lead engineer.

What you should do

If you receive a suspicious call, do not provide any sensitive data such as your Social Security Number, date of birth, banking and financial account numbers, or password. Doing so could lead to identity theft and unauthorized access to your personal and work-related accounts.

Domnick said you should also report the call immediately to the NC State Help Desk at help@ncsu.edu or 919.515.4357 (HELP).

Once the call is reported, the UC team will determine if it is a phone scam. If it is, the phone number will be blocked from calling any NC State phone number. If the caller attempts to call again, the call will be routed to the campus voicemail system, and the caller will receive a message that the number has been blocked. The caller will also be provided instructions on how to unblock the number in the event of an error or misunderstanding.

“The UC team uses this process in extreme cases for known and proven attacks,” said Domnick. For annoying but legitimate sales or other menacing calls, he encourages campus users to: